EBAM Institute L.L.C.
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Your Problems
For CEOs and Managers
- Customer complaints over poor phone interactions with customer relations’ and sales employees from other countries due to their strong accents.
- Lower sales numbers for employees from other countries and cultures. Time and expense costs involved in increased training to bring them up to speed.
- Dealing with the disconnect and breakdown in company meetings and project management where the team members are from other countries and cultures. Misunderstandings over client needs and instructions on projects are frequent. Communication takes longer.
- Misunderstandings causing delay in projects; upsets in teams, and unhappy clients. As well as the cost incurred by the delay.
- Losing customer/client loyalty and poorer customer satisfaction ratings.
- Dealing with bad press for the company or drop in ratings in comparison with your competitors.
- Worry over meeting your diversity quota, having appropriate diversity policies, and satisfying EEOC guidelines.
- Worries over compliance and liability concerns from disenfranchised employees.
- You notice the communication problems in your diverse workforce but are nervous about how to mention the problem to your employees without offending their cultural, racial, or ethic sensitivities. You need established tools, training, and guidelines to have these conversations.
- Financial impact on your company: Your financial bottom line is affected as a result of reduced sales, lowered customer satisfaction and loyalty, added cost of resources, and increased turnover.
- Your department has highly skilled health care providers, yet you receive frequent complaints from patients about not being able to understand some of the foreign doctors or nurses.
- You want to develop specific programs and policies for increased cultural competence and communication managementamong your staff, patients, and administrators so you can better meet the cultural and linguistic diversity of your hospital.
- You work with Global Patient Services, and want to make sure that international patients have the best experience and care in your hospital. You want to ensure that the hospital staff is well trained in understanding accents and cultural needs and values of your international patients.
- You notice the struggle and misunderstandings in department meetings or hospital rounds when colleagues do not understand each other due to different accents. You can see the benefit of a program that trains them all in skills to understand accents and cultural differences so that meetings can run faster and smoother.
- You would like to be trained with data and effective methods to best address diversity-related concerns among your staff and employees without fearing disenfranchisement, discrimination, or liability concerns.
- Misunderstandings with colleagues, managers, and clients/customers but not sure what’s wrong with your communication or what to work on to fix this problem.
- Not feeling confident. You know you are different and lack the linguistic advantage that people from this country have.
- You want to have a competitive advantage without having to give up your cultural identity. You want to use your language and culture to your advantage and feel good about being unique, rather than feeling like you are different and have to conform to everyone.
- You lack the tools and communication strategies to be your own negotiator in interviews, annual performance evaluations, and meetings with managers.
- You don’t know how well your communication is…you do not know your strengths well and do not have strong communication skills to convey your assets to your superiors in a way that will get you the promotions and bonuses that you actually deserve (you have the job skills but not communication skills).
- You feel unhappy, devalued, or marginalized in your place of work—you know you have talents and skills equal to, or better than your coworkers but feel frustrated that your language and communication skills do not help convey that.
- You receive lower performance targets: poorer customer satisfaction scores, lower sales numbers, lower annual performance figures from your managers, which affects your promotions and bonuses.
- You live in fear of losing your jobs, and if your company is downsizing, you stand a greater chance of losing your job compared to coworkers with stronger communication skills.
- You love languages and you love helping people from other cultures or countries.You would like to specialize in accent management, and are frustrated with the limited tools and training available in this niche area.
- You would like to know the “evidence” in evidence-based practice: i.e., the most important research, validated data, and statistics that will strengthen your clinical or supervision experience, and/or to help you market your talents in a meaningful way to your clients.
- You want to learn standardized and validated methods to evaluate and determine accent and communication problems, so you can be systematic and effective in getting results for your clients.
- You don't know which program, test, or process to pick—there is such limited published information in this area. You would love to learn the processes that your professional organization advocates and stands by (E.g., American Speech & Hearing Association (ASHA), Teachers of English as Second Language (TESOL)).
- Finally, you want to become a EBAM-certified trainer of an organization that is a world-leader, catering to a world-class client portfolio.
Our Solutions
Kai Cultural Communications
The KAI brand stands for a unifying value for human communication. All of our programs and services are guided by this value where we teach people a “way of being” that helps them fit in, belong, and communicate with each other beyond the differences of cultures, dialects, accents, races, colors, ethnicities, voices, or values.
Our programs train people in specific a) communication skills, namely, effective speaking, listening, and nonverbal behavior such that they foster mutual intelligibility as well as respect.
KAI programs and teachings also train in b) developing attitudes, values, and behaviors that embrace diversity such that speakers and listeners feel valued for their uniqueness that they bring to the conversations and to their organizations.
Our programs empower and train skills and attitudes in individuals such that they are heard, understood, and feel valued past their cultural and linguistic differences.
The KAI brand stands for a unifying value for human communication. All of our programs and services are guided by this value where we teach people a “way of being” that helps them fit in, belong, and communicate with each other beyond the differences of cultures, dialects, accents, races, colors, ethnicities, voices, or values.
Our programs train people in specific a) communication skills, namely, effective speaking, listening, and nonverbal behavior such that they foster mutual intelligibility as well as respect.
KAI programs and teachings also train in b) developing attitudes, values, and behaviors that embrace diversity such that speakers and listeners feel valued for their uniqueness that they bring to the conversations and to their organizations.
Our programs empower and train skills and attitudes in individuals such that they are heard, understood, and feel valued past their cultural and linguistic differences.
Our Results
Our Successes in Corporations:
Proven benefits of our customized solutions
Our Successes in Hospitals:
Measurable impacts & proven benefits
Proven benefits of our customized solutions
- Clarity of communication
- Increased confidence
- Finding your unique voice and freedom of expression
- Increased job satisfaction
- Higher performance evaluation scores
- Positive impact on clients/customers and colleagues
- Efficient project management and team performance
- Mastering tools to create a sense of belonging and fit within your organization
- Improved opportunities for growth and promotion
- Direct impact on company’s resources and improved bottom line
Our Successes in Hospitals:
Measurable impacts & proven benefits
- Doctors and nurses understood with ease
- Patient experience enhanced
- Patient safety increased
- Hospital liability reduced
- Improved interactions in medical rounds, meetings, and conference presentations
- Increased physician/nurse job satisfaction and retention
- Impact on Hospital’s financial bottom line: Improving HCAHP scores and reimbursement